After a wait, and after receiving them we are changing our review from a 1 to a 5 star. We were worried we might not see them but they came....we just needed to have a bit more patience. Not a cat quality. But we are very happy with them now and love our fountain. Our dads were worried at first but we got great customer service, and response when we were worried so we say they are AOK by us....Highly recommed this watering system to allow for better health.